Shipping Insurance Policy
Thank you for choosing to shop with us at Myvpro.com. We strive to provide you with the best shopping experience possible, including peace of mind when it comes to the delivery of your orders. Our Shipping Insurance Policy outlines the terms and conditions regarding the optional shipping insurance offered to protect your purchases during transit.
Coverage
- Our shipping insurance covers the cost of lost, stolen, or damaged items during transit.
- Coverage extends from the moment your order leaves our facility until it reaches your designated delivery address.
- The insurance coverage amount is based on the total value of the insured items in your order.
Exclusions
- Losses or damages resulting from acts of nature, including but not limited to floods, earthquakes, or severe weather conditions, are not covered.
- Claims for non-delivery of packages where tracking information confirms delivery to the designated address are not eligible for coverage.
- It is the customer's responsibility to ensure the accuracy of the shipping address provided at the time of purchase. We are not liable for losses resulting from incorrect or incomplete shipping information provided by the customer.
Claims Process
In the unfortunate event that your shipment is lost, stolen, or damaged during transit, please follow these steps to file a claim:
- Document the Damage: Take clear photos of the damaged items and packaging, if applicable, immediately upon receipt of your delivery.
- Contact Us: Report the issue to our customer support team within [number of days] days of delivery. Provide your order number and detailed information about the damage.
- Claim Verification: Our team will review your claim and may request additional information or documentation to verify the extent of the damage.
- Resolution: Upon approval of your claim, we will initiate the replacement or reimbursement process as per the terms outlined in our shipping insurance policy.
Disclaimer
- Our shipping insurance policy is optional and available for purchase at checkout. By opting for shipping insurance, you acknowledge and agree to abide by the terms and conditions outlined herein.
- We reserve the right to update or modify our shipping insurance policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
For any questions or concerns regarding our Shipping Insurance Policy, please contact our customer support team at service@myvpro.com.
Thank you for entrusting us with your shopping needs. We appreciate your business and look forward to serving you again!