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WARNING: This Product Contains Nicotine. Nicotine is an Addictive Chemical.
WARNING: This Product Contains Nicotine. Nicotine is an Addictive Chemical.
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Shipping Policy

Free Domestic U.S. Shipping

We offer Free Shipping on orders over $79.99 (after discounts and coupon codes). Simply select "Free Shipping" at checkout, and your package will be shipped via Flat Shipping, which may take up to 72 business hours to process.


Order Processing Times

  • Standard Processing: 48-72 business hours. Most orders are processed within 48 business hours.
  • Priority Processing: Orders with paid shipping are processed first.
  • Busy Periods: During holidays and sales events, processing may take up to 96 business hours.

You will receive a tracking email once your order is shipped. Please note that tracking may take up to 24 hours to update.

Operating Hours:

  • Monday–Friday: 9:00 AM – 5:00 PM (GMT-5)
  • Saturday: 9:00 AM – 1:00 PM (GMT-5)
  • No processing on Sundays or U.S. Federal Holidays.

Where Do We Ship?

We ship to most states in the United States, including U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands, APO, and FPO addresses).
Important: For certain orders, shipping is restricted to the cardholder's verified billing address. High-value orders may require signature confirmation.


Estimated Shipping Times

  • Flat Shipping: 4-10 business days
  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days

State-Specific Regulations

Due to state laws and Youth Prevention efforts, the following restrictions apply:

  1. States Where We Cannot Ship:
    Utah, Arkansas, Maine, Arizona, and Vermont.

  2. Restrictions on Flavored E-Liquids:
    We cannot ship flavored e-liquids to customers in New York, New Jersey, Massachusetts, Rhode Island, Californiaor Chicago (regardless of nicotine strength). Only tobacco-flavored e-liquids are permitted.

    • Orders containing flavored e-liquids will be canceled and refunded.
    • Customers should ensure their cart complies with these regulations before checking out.

Age Verification Policy

To comply with federal and state laws, all orders require age verification to ensure customers are 21 years or older. We utilize a third-party age verification service during checkout.

  • Verification Process:
    The system will verify your age using the information provided (name, address, and date of birth).

  • Verification Failure:
    If the age verification fails due to incorrect or incomplete information, you can send a copy of the recipient's ID (showing name and date of birth only) to our customer service team at service@myvpro.com. Once manually verified, your order will be processed and shipped.

We take your privacy seriously; all ID information is used solely for verification purposes.


International Orders

For international shipments:

  • Duties and Taxes: All duties, taxes, VAT, and shipping fees are the responsibility of the customer.
  • Customs Regulations: Customers are responsible for understanding their country's import laws. Packages seized by customs will not be refunded.
  • Shipping Time: Delivery times vary due to customs and import delays.

Large or high-value orders may require signature confirmation for added security.


Shipping Delays and Issues

  1. Tracking Delays: Tracking updates may be delayed during transit.
  2. Lost Packages: Lost or undelivered packages are not the responsibility of MyVpro.com. Please contact the shipping carrier directly to resolve such issues.
  3. Incomplete Addresses: Ensure your shipping address is accurate to avoid delays or returns. Costs for reshipping due to customer errors will be borne by the customer.

Pre-Orders

Pre-order items will ship once they are in stock. To avoid delays, we recommend placing pre-orders separately from in-stock items.
Note: All pre-orders are final and non-refundable.

Tips for Successful Deliveries

  • Missed Deliveries: Follow carrier instructions to reschedule delivery or pick up at a designated location.
  • Gated Communities & Apartments: Ensure delivery drivers have access to your building or use a business address for easier delivery.

 

For further assistance, contact us at:

Thank you for choosing MyVpro!