MyVpro offers the "peace of mind" shipping protection from package damage, loss or theft with an affordable price. 

How to file a claim?

You may contact our customer service via email or phone or login your account to file a claim Click Here

When to file a claim?

  • Damaged Package:

If your package arrives  empty, item damaged or unusable, or otherwise in an unacceptable condition, you may file a claim right away. Please make sure 

  • Lost Package: 

If a package is never reported as 'Delivered', it is considered as a lost package after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update. 

  • Stolen package

If the package is marked as Delivered, but not received, MyVpro considers it as stolen. You may file a claim after 5 days from the day the package was marked delivered because it is common that the package is scanned as delivered but not show up for a few days. Please note, the stolen claims must be filed within 15 days from the date it was marked delivered.